At Sahn Drive we are committed to providing a luxury private chauffeur service that combines comfort, safety and elegance. Our Terms and Conditions (T&Cs) govern all the services we offer and are designed to ensure the best possible experience for our customers.
SAHN DRIVE aims to offer a selection of “tailor-made” services in France and abroad, luxury services (Motorbike taxi – Sedan – Limousine – Van – Minibus – Coach – Private jet – Yacht – Villa). In accordance with article R.211-12 of the French Tourism Code, these special terms and conditions of sale are supplemented by the general terms and conditions of sale set out in articles R211-3 to R211-11 of the French Tourism Code. All customers acknowledge that they are over 18 and not under guardianship, and acknowledge that they have read and understood these conditions on behalf of themselves and all travellers they have registered at the time of booking. It is the customer’s responsibility to check the provisions in force before any transaction, as SAHN DRIVE reserves the right to modify the Special Conditions of Sale at any time.
The reservation of transport, stays or other products with SAHN DRIVE implies the customer’s full acceptance of SAHN DRIVE’s general and special conditions of sale and the unreserved acceptance of all their provisions in force on the day of the reservation.It also implies acceptance of our conditions of use of the site. This acceptance is made on behalf of all participants in the trips. The customer accepts at the validation of the contract, by ticking the box on the order form sent by email to the customer “Accept the general conditions of sale” of SAHN DRIVE, of the present general conditions of sale, constitutes the irrevocable manifestation of acceptance of the terms of the contract. This acceptance can only be called into question in the cases restrictively provided for in the “Complaints” article. Where applicable, the customer will accept the cancellation conditions.
All services are payable before execution, unless otherwise agreed with the customer (after acceptance and signature of the order form forwarded by e-mail to SAHN DRIVE):
In the absence of having paid the full price within the time limits set above, the customer will be deemed to have cancelled his/her stay or trip and will be liable for the cancellation costs set out below. In this case, the sums paid by the customer at the time of booking will be retained by SAHN DRIVE as an advance on cancellation costs. The right of withdrawal does not apply to transport services (article L121-20-4 of the consumer code). Thus the customer does not benefit from any right of retraction.
The customer must provide SAHN DRIVE in writing (e-mail) with the information defined below.
Dates, times and itineraries:
The date, time and place of the start and end of the provision; The date, time and place of the initial pick-up of passengers as well as the date, time and place of their final drop-off; Where applicable, the date, time and place of intermediate stopping points; Where applicable, the imposed itinerary. Compliance with an arrival time for a connection must be a stated requirement of the principal.
Composition of the group to be transported :
In the case of an accompanied group, the customer must provide the names of the persons with organisational or supervisory responsibility, the nature of which must be specified. These persons designated as responsible must be familiar with the conditions under which the transport is organised. With the exception provided for below, the customer shall provide a list of the names of the passengers. This free-form list includes the surname and first name of each passenger and, in the case of joint transport of children, the telephone details of a person to contact for each child being transported. However, the list of names of passengers is not required when the services mentioned in this article are provided in the area made up of the department where the passengers are picked up and the neighbouring departments.
For the purposes of this derogation: The city of Paris and the departments of Hauts-de-Seine, Seine-Saint-Denis and Val-de-Marne are considered as a single department. Roissy-Charles-de-Gaulle airport is considered to be part of the following départements: Val-d’Oise, Seine-Saint-Denis and Seine-et-Marne. Orly airport is considered to be part of the following départements: Val-de-Marne and Essonne.
Nature of baggage:
The approximate overall weight and volume; any preciousness and fragility; any other special features.
Means of communication: The telephone number enabling the carrier to contact the customer at any time (twenty-four hours a day, seven days a week).
The reservation of the services offered by SAHN DRIVE to the customer has been designed in such a way as to allow the customer to go back on his order before the final validation, through different stages during which, the customer will always have the possibility of cancelling his reservation, until the payment of the trip. Services may only be ordered by users who have validated these general terms and conditions of sale by ticking the box on the order form for the service: “I accept the general terms and conditions of sale”.
The customer accepts that the validation of the contract, by his signature on the order form which has been returned by e-mail to SAHN DRIVE, of these general conditions of sale, constitutes the irrevocable manifestation of acceptance of the terms of the contract. This acceptance is made on behalf of all the participants in the trips. Acceptance of the terms of the contract and acceptance of the General Terms and Conditions of Sale constitutes a definitive order and cannot be retracted.
The customer undertakes to pay the full amount of the order at the time of booking, either by cheque, cash or by debiting their credit card in Distance Selling (VAD). Once the payment is validated, the customer will receive an order confirmation by email, at the email address indicated during the reservation process. SAHN DRIVE may have to contact the customer, by email or telephone, if however the supplier no longer ensures the availability of the service ordered. In this case, an agreement will be found with the customer, either by modifying the order, or by cancelling the order and reimbursing the customer. SAHN DRIVE cannot be held responsible for this lack of availability.
After full payment of the price of the holiday, SAHN DRIVE will send the customer the travel documents electronically. Depending on the departure date, the customer may ask to receive his travel documents by post. In this case, the sending of the documents will be invoiced according to the type of sending: Simple mail 20 € TTC, Chronopost France 45 € TTC and Chronopost International 75 € TTC.
No dispute concerning the price of the holiday can be taken into consideration after the customer has accepted the quotation. It is the customer’s responsibility to assess the suitability of the price before concluding the contract, accepting the principle that it is a fixed price. In particular, prices do not necessarily take account of promotional rates granted on certain dates; consequently, no claim or request for reimbursement will be taken into account in this respect. Similarly, if for any reason the customer cancels his or her reservations on site, no refund will be granted (provision concerning transportation by any type of vehicle).
The price includes the cost of transport in the strict sense of the term, which includes the remuneration of the driver(s), as well as the ancillary and complementary services described in the contract. Other “extra” services remain the responsibility of the customer. All additional or complementary services are remunerated at the agreed price. This applies in particular to: long-term parking on a site; air, rail or sea transfers for the driver(s) in the event of a long period of inactivity; additional sea (ferry) or rail (tunnel) transport; baggage insurance that passengers may take out, overtime and additional kilometers, accommodation and meals for the driver(s).
Translated with DeepL.com (free version)
There is no charge for any service booked, and we do not charge any handling fees.
The security of payments via SAHN DRIVE advisors is guaranteed by the traceability of payments which are sent to you by e-mail to the e-mail address provided by the customer when validating the order form. In case of payment by credit card online or via VAD, no banking data is kept by SAHN DRIVE and the customer receipt is immediately sent by e-mail to the customer.
The customer must imperatively inform SAHN DRIVE of the modification of his contract by registered letter with acknowledgement of receipt or by e-mail at the latest 24 hours before the date of the service, indicating precisely the modifications of his trip. A flat-rate fee will then be payable.
It is the customer’s responsibility to inform himself/herself and to comply with the local authorities, before departure, concerning the administrative formalities, police formalities and health formalities required for his/her stay. The customer can obtain information from the following websites: diplomatie.gouv.fr, actionvisa.com… He must comply with these formalities and bear all related costs. SAHN DRIVE cannot be held responsible for the customer’s failure to comply with these obligations, and cannot be held liable for any fine resulting from the non-observance of these formalities.
The duration of the service includes the days of departure and return. For transport, whatever the vehicle: the time that elapses between the moment when the vehicle is made available to the customer and the moment when the carrier regains freedom of use of the vehicle. The period of availability includes the time taken to pick up and set down passengers and their luggage, which varies according to the nature of the service.
All the services described on the SAHN DRIVE websites, brochures and documents are given for information only and SAHN DRIVE cannot be held responsible for any changes made after they have been written by SAHN DRIVE. In addition, any service booked and not used, in whole or in part, will not be reimbursed for any reason whatsoever. Transport, activities and excursions booked by the customer are carried out by independent service providers who are solely responsible for their organization. SAHN DRIVE cannot be held responsible for any dispute, incident or accident occurring during the execution of these services.
SAHN DRIVE is not a substitute for the individual responsibility of each tour participant. SAHN DRIVE acts as an intermediary between, on the one hand, the customer and, on the other hand, various service providers (carriers, hoteliers, charterers, local agencies, etc.), and should not be confused with the latter who, in any case, retain their own responsibility. SAHN DRIVE shall not be held responsible or liable for any compensation in the event of cancellation or change of dates of a trip. Any trip interrupted or shortened or any service not consumed due to the customer, for any reason whatsoever, will not give rise to any reimbursement or compensation.
All special requests (wheelchairs, excess luggage, special meals, transport of musical instruments, etc.) must be sent in writing to SAHN DRIVE, which will endeavour to satisfy any such request by contacting the supplier of the service in question. However, SAHN DRIVE cannot be held responsible for any damage that may result from a special request not being taken into account. No reimbursement will be made if the customer requests a change to the contracted services on the spot. In the case of transportation by any type of vehicle: SAHN DRIVE is an intermediary between, on the one hand, the carrier and, on the other hand, the end customer.
Passengers are responsible for any damage they cause to the vehicles. Any damage to the interior of the vehicles caused by the passenger(s) will be invoiced to the customer. The carrier is responsible for the safety of the transport, including the boarding and alighting of passengers from any vehicle. The driver takes the necessary safety measures and, if necessary, gives instructions to passengers, who are required to comply with them. Stops are left to the carrier’s or driver’s initiative, to meet safety obligations and comply with social regulations on driving and rest times for drivers, or to meet other requirements.
Departure and arrival times as well as itineraries are given for information only and are subject to change if circumstances so require, in particular for reasons of legislation, safety, fortuitous event or force majeure. SAHN DRIVE cannot be held responsible for delays due to events beyond its control (for example: mechanical breakdowns, traffic jams, accidents, strikes, weather conditions, detour, road closures, the actions of one or more passengers, the actions of a third party, any fortuitous event or force majeure) or dictated by the need to ensure the safety of passengers. No compensation or refund will be granted to the customer in these circumstances.
For vehicles whose seats are equipped with seatbelts, the carrier informs passengers of the obligation to wear this equipment. Unless otherwise stipulated in the Highway Code, seatbelts must be worn by all passengers, adults and children alike. If the coach is so equipped, the tilting seat, known as the “conveyor seat”, is reserved exclusively for a driver or crew member. Unless otherwise stipulated by law, the transport of dangerous goods is forbidden on coaches. If a derogation applies, the client must inform the carrier.
With regard to the transportation of children in public, the customer must ensure that the persons designated as responsible have the necessary safety knowledge for the transportation of children in public; the customer must ask the persons designated as responsible to give the safety instructions to be applied (danger around the coach, obligation to remain seated…) and to ensure that they are respected; the customer must instruct the persons designated as responsible to count the children one by one each time they get on and off the coach. The customer must instruct the persons designated as responsible to count the children one by one each time they get on and off the coach; The customer must ensure that the accompanying persons are distributed throughout the coach in liaison with the driver, in particular according to safety requirements.
The carrier is responsible for baggage placed in the hold. Such baggage must be labelled by its owner. In the event of loss of or damage to hold baggage, the compensation payable by the carrier for any justified damage for which it is held liable is limited to the sum of €800 per baggage unit. However, this compensation limit does not apply in the event of intentional or inexcusable fault on the part of the carrier. In the event of loss or damage to baggage in the hold, the passenger must immediately lodge reservations directly with the carrier. Unless these reservations are explicitly accepted by the carrier, or in the event of total loss of baggage, a reasoned protest confirming these reservations must be sent to the carrier by registered letter or extrajudicial document, no later than three days, not including public holidays, after recovery of the baggage in dispute. The carrier, or its agent-driver, reserves the right to refuse luggage whose weight, dimensions or nature do not correspond to what had been agreed with SAHN DRIVE, as well as those it considers prejudicial to the safety of transport.
Hand luggage remains the sole responsibility of the passenger. At the end of the journey, the customer, his representative and passengers are responsible for ensuring that nothing has been left behind in the coach. The transporter and SAHN DRIVE decline all responsibility in the event of deterioration or theft of anything left in the coach. The public broadcasting in a vehicle of musical, cinematographic or televisual works or personal recordings must be declared in advance and authorized by the copyright holders. The Carrier is entirely responsible for any steps and costs involved.
Any modification or cancellation by the customer concerning the rental of a minibus, coach, helicopter, private jet, yacht or villa prior to departure will incur the following charges: – Cancellation more than 31 days prior to departure: 0% of the total cost of the trip – Cancellation between 30 and 16 days prior to departure: 0% of the total cost of the trip – Cancellation between 15 and 7 days prior to departure: 20% of the total cost of the trip – Cancellation less than 7 days prior to departure or after the scheduled departure date: 100% of the total cost of the trip.
Any modification or cancellation by the customer of a chauffeur-driven car rental prior to departure will incur the following charges: – Cancellation more than 96 hours before departure: 0% of the total cost of the trip – Cancellation 96 hours before departure: 70% of the total cost of the trip – Cancellation 48 hours before departure or after departure: 100% of the total cost of the trip.
Booking fees are not included in the cancellation contract and are therefore non-refundable. No refund will be made if the customer cannot produce the police or health documents required for travel, such as passport, visa, identity card or vaccination certificate. No reimbursement will be made for any stay that is interrupted or shortened, or for any service that is not consumed for any reason whatsoever. All requests for cancellation must be made by registered letter with acknowledgement of receipt. The date on which the buyer’s letter reaches SAHN DRIVE will be considered as the effective date.
Any claim for non-performance or poor performance of the travel contract must be reported as soon as possible to our team by e-mail only, so that it can provide a solution to the problem. If the problem cannot be resolved locally, any claim must be sent to SAHN DRIVE by registered mail to SAHN DRIVE’s head office, accompanied by all supporting documents (in particular a certificate of downgrading or non-provision of services from the service provider) within a maximum period of 30 days after the return date. After this deadline, no claim will be taken into account.
In the event of a dispute, the purchaser will first contact the seller in order to reach an amicable solution. The fact that SAHN DRIVE does not take advantage of a breach of any of the obligations incumbent on the purchaser, governed by the present conditions of sale, cannot be interpreted as a renunciation for the future of the obligation in question, nor of the right for the purchaser to take advantage of this breach at a later date.
This contract is governed by French law.
In accordance with regulations, SAHN DRIVE has insurance covering professional liability, but this cannot replace the individual civil liability of trip participants. It is also advisable to have comprehensive insurance covering cancellation, repatriation, illness, travel accidents and other expenses.
The personal information collected by the SAHN DRIVE teams is necessary to process the request for tourist services. SAHN DRIVE attaches the utmost importance to preserving the confidentiality of this data. In accordance with Law n°78.17 of January 6, 1978, known as the Data Protection Act, the customer has the right to access and rectify personal data concerning him/her, which SAHN DRIVE collects for the needs of its activity. The right of access and rectification may be exercised by simple request sent by post to the SAHN DRIVE head office, or by e-mail to contact@sdrive.fr Unless you notify us to the contrary, SAHN DRIVE reserves the right to use this information to send you various commercial information.
In accordance with the law of March 11th 1957 and the law of July 3rd 1985, codified in the Intellectual Property Code, it is forbidden to reproduce, modify or use the content (images, texts, videos…) of the sites, brochures or any other document published by SAHN DRIVE, for public or commercial purposes, without prior written agreement obtained from SAHN DRIVE. Any infringement of copyright constitutes an offence of counterfeiting, and as such engages the civil and criminal liability of its author.
The website www.sahn-drive.com/en/ is the property of SAHN DRIVE with a capital of 2000€.
RCS NANTERRE : 81778049700019
Head office : 69, RUE LAMARTINE 92000 NANTERRE
Email : contact@sdrive.fr
Civil and Professional Liability: ALLIANZ – Contract n° 56079489
These general terms and conditions of sale are presented to you in a separate document. You will find them in their entirety on the sahn-drive.com website.
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